Privacy Policy

Information You Provide

When you fill out our contact form, request a quote, or communicate with us, we collect:

• Identity Information: Your name, company name, and role
• Contact Details: Email address, phone number, and physical address
• Inquiry Details: Product interest, configuration preferences, and message content
• Communications: Records of correspondence including calls, emails, and WhatsApp messages

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, and device type
• Usage Data: Pages visited, time spent, and referral source
• IP Address: For network security and analytics purposes

We do not use cookies for marketing, advertising, or cross-site tracking. We may use essential session cookies required for the technical operation of the website.

• To respond to your inquiries, quote requests, and support needs
• To process orders and communicate order status, delivery, and service updates
• To provide warranty service and product support
• To improve our website, products, and customer experience
• To comply with legal obligations and resolve disputes
• To send relevant updates only if you have provided consent

We process your personal information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act)  and the Information Technology Act, 2000 (IT Act) of India. Our legal bases for processing include:

• Consent: When you voluntarily provide information via forms or communications
• Contractual Necessity: To fulfil orders, provide quotations, and deliver products
• Legal Obligation: To comply with applicable laws and regulatory requirements
• Legitimate Interest: To improve our services and maintain website security

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted third parties who help us operate our website and business (e.g., hosting — Vercel, database — Supabase, email — Resend). These providers are contractually bound to protect your data and use it only for the services we engage them for.
• Legal Compliance: When required by law, court order, or government authority in India
• Business Transfer: In the event of a merger, acquisition, or sale of assets

We implement industry-standard security measures to protect your personal information:

While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but will promptly notify you in the event of a data breach affecting your personal information.

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law:

• Inquiry records: Retained for up to 2 years after the last contact
• Order records: Retained for 8 years as required under Indian tax and corporate laws
• Communication records: Retained for the duration of the customer relationship plus 3 years

When data is no longer required, it is securely deleted or anonymised.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days as required by the DPDP Act.